Effective Date: October 1, 2024
Last Updated: July 3, 2025
TeleDoc Solutions (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our services, including our website at www.teledocsolutions.com (“Site”). By using our services, you agree to the practices described in this policy.
1. Information We Collect
A. Personal Information
We collect personal information you voluntarily provide when you:
- Register for our services.
- Complete medical consultations or questionnaires.
- Place an order for medications.
- Contact us via email, phone, or our website.
This may include:
- Name, email address, phone number, and mailing address.
- Date of birth, medical history, and health-related information.
- Payment information, such as credit card or CareCredit details.
B. Automatically Collected Information
When you interact with our website, we may automatically collect:
- IP address, browser type, and device information.
- Operating system and referring URLs.
- Pages visited, time spent on the site, and clickstream data.
- Cookies, web beacons, pixels, and tracking technologies.
C. Information from Third Parties
We may obtain information from:
- Pharmacies, telehealth providers, and payment processors (e.g., Stripe).
- Marketing partners and analytics providers.
- Technology vendors and customer service platforms.
2. How We Use Your Information
- Provide and Improve Services: Process orders, deliver medications, personalize your experience, and facilitate virtual consultations.
- Communication: Send appointment reminders, educational resources, order updates, and promotional materials.
- Marketing: Show targeted advertising and improve the relevance of our communications (you may opt out at any time).
- Security and Fraud Prevention: Protect our systems and users from fraud, abuse, and security risks.
- Legal Compliance: Fulfill our legal obligations and respond to regulatory requests.
3. Sharing of Information
We may share your information with:
- Trusted Service Providers: Including pharmacies, HIPAA-compliant telehealth platforms, and payment processors.
- Marketing Partners: For advertising and promotional activities (you can opt out).
- Legal Authorities: If required by law or to protect our rights.
- Corporate Affiliates: In case of mergers, asset sales, or corporate restructuring.
- De-Identified Data: For research, analytics, and marketing purposes.
We Do Not Sell Your Personal Information.
We do not sell or share your personal information for monetary gain.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience.
- Remember your preferences.
- Track site performance.
- Deliver personalized ads.
You can manage cookies via your browser settings. Disabling cookies may limit some site features.
Third-Party Tracking:
We work with third parties using cookies, pixels, web beacons, and SDKs to improve our services and deliver relevant ads.
5. Global Privacy Control and Do Not Track
Our website recognizes Global Privacy Control (GPC) signals and will honor requests to opt out of sharing or targeted advertising for associated browsers or devices.
We do not currently respond to other “Do Not Track” browser signals.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your information, subject to legal retention requirements.
- Data Portability: Request transfer of your data.
- Opt-Out: Decline marketing communications.
- Withdraw Consent: Where applicable, withdraw your consent for certain processing.
- Appeal: You may appeal our decision if we decline your request.
To exercise your rights, contact us at careteam@teledocsolutions.com or 1-855-983-5336.
We will not discriminate against you for exercising your rights.
7. International Data Transfers
Your information may be processed outside your home country. Where applicable, we use appropriate safeguards, such as Standard Contractual Clauses, to protect your data during international transfers.
8. Data Retention
We retain your personal information as long as necessary to:
- Provide our services.
- Comply with legal obligations.
- Resolve disputes.
- Enforce our policies.
9. Security Measures
We use:
- Secure servers and SSL encryption.
- Restricted access to sensitive data.
- Regular audits and security protocols.
While we work to protect your information, no system is 100% secure. Please contact us immediately if you believe your account has been compromised.
10. Data Breach Notification
If a data breach occurs that may affect your personal information, we will notify you promptly as required by applicable law.
11. Protected Health Information (PHI)
We comply with HIPAA regulations to protect your PHI. All PHI is stored securely using certified Electronic Health Record (EHR) systems. You may request access to your medical records by contacting us.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.
14. Updates to This Privacy Policy
We may update this policy periodically. Changes will be effective upon posting to our website. Please review this policy regularly.
15. Contact Us
For any questions, concerns, or to exercise your rights, please contact us:
- 📧 Email: careteam@teledocsolutions.com
- ☎️ Phone: 1-855-983-5336
- 🌐 Website: www.teledocsolutions.com
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.