Effective Date: October 1, 2024
TeleDoc Solutions (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services, including our website at www.teledocsolutions.com. By using our services, you agree to the practices described in this policy.
1. Information We Collect
A. Personal Information
We collect personal information you voluntarily provide when you:
- Register for our services.
- Complete medical consultations or questionnaires.
- Place an order for medications.
- Contact us via email, phone, or our website.
This information may include:
- Name, email address, phone number, and mailing address.
- Date of birth, medical history, and health-related information.
- Payment information, such as credit card details or CareCredit information.
B. Automatically Collected Information
When you interact with our website, we may collect:
- IP address and browser type.
- Device information and operating system.
- Pages visited and time spent on the site.
- Cookies and tracking technologies to enhance your experience.
2. How We Use Your Information
A. To Provide and Improve Services
- Personalize your user experience.
- Process orders and deliver medications.
- Facilitate virtual consultations with licensed providers.
B. Communication
- Send appointment reminders, follow-ups, and educational resources.
- Notify you about changes to our services or promotions.
C. Legal Compliance
- Fulfill obligations under applicable laws and regulations.
- Respond to lawful requests from public authorities.
3. Sharing of Information
A. With Service Providers
We share your information with trusted partners who perform services on our behalf, such as:
- Pharmacies for medication fulfillment.
- Payment processors (e.g., Stripe) for secure transactions.
- HIPAA-compliant telehealth platforms.
B. For Legal Purposes
We may disclose your information if required to comply with legal obligations or to protect our rights.
C. Aggregated or De-Identified Data
We may use aggregated or de-identified data for research or marketing purposes.
4. Security Measures
We prioritize the protection of your data with:
- Secure servers and SSL encryption.
- Restricted access to sensitive information by authorized personnel only.
- Regular audits to ensure compliance with industry standards.
5. Your Rights
A. Access and Correction
You may request access to or correction of your personal information by contacting us at careteam@teledocsolutions.com or 1-855-983-5336.
B. Opt-Out
You can opt out of marketing communications by following the “unsubscribe” link in our emails or contacting us directly.
C. Data Deletion
You may request the deletion of your information, subject to legal retention requirements.
6. Use of Cookies
A. What Are Cookies?
Cookies are small text files stored on your device to improve your browsing experience.
B. How We Use Cookies
- Remember your preferences.
- Track website performance and user behavior.
- Deliver targeted advertising.
C. Managing Cookies
You can manage cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
7. Protected Health Information (PHI)
We comply with HIPAA regulations to protect your PHI. PHI is stored securely using certified Electronic Health Record (EHR) systems. You may request a copy of your medical records or raise privacy concerns by contacting us.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Updates to This Privacy Policy
We may update this policy from time to time. Changes will be effective upon posting on our website, and we encourage you to review the policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
- Email: careteam@teledocsolutions.com
- Phone: Toll-Free 1-855-983-5336
- Website: www.teledocsolutions.com
Acknowledgment
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.